Frequently Asked Questions (FAQ)

Answers to your questions about the online 50/50 Lottery!

We have put together answers to questions you might ask yourself about our 50/50 Lottery, available online at every Canadiens home game.

You have more questions?

Please contact us by email at [email protected]. We will get back to you as soon as possible, and will eventually add your question as well as our answer to the content of this FAQ.

Who can participate? 

Participation is reserved exclusively to people who are 18 years of age or older and are physically located in the province of Quebec when purchasing tickets. You do not have to be a Quebec resident to participate; tourists who are only visiting can also take part in our raffles. Please note that our transactional website uses geo-fencing technology to ensure you are in the province, so make sure to enable location sharing on your device or browser to allow sale.

How can I purchase my tickets? 

You can purchase tickets for the next upcoming draw at Tickets are on sale until the 3rd period of each Montreal Canadiens home game (at the Bell Centre).

When purchasing tickets online, you must use one of the following types of cards: Visa, Visa Debit, Mastercard, Mastercard Debit and American Express are accepted. Other methods of mobile payment, such as Apple Pay, Google Wallet and Shop Pay, are also available.

I can’t buy tickets due to location issues. What can I do? 

In order to be permitted to purchase tickets, you need to allow location services on your device. If you are located in the province of Quebec and are experiencing issues, you may have previously turned off location sharing on your browser or device. Please follow the steps below to change that setting and allow the site to detect your location.


On your computer:

  • Open Chrome.
  • At the top right of the window, click More and then Settings.
  • Click Privacy and security and then Site Settings.
  • Click Location and then select “Allow” in the drop menu.


On your iPhone or iPad (iOS):

  • Open the Settings app.
  • Find and tap Chrome or Safari, depending on the browser you are using.
  • Tap Location.
  • Choose the option you want as your default setting (either “Ask” or “Allow”).


On an Android phone or tablet:

  • Open the Chrome app.
  • To the right of the address bar, tap More and then Settings.
  • Tap Site settings and then Location.
  • Turn Location on.

How will I receive my tickets? 

After finalizing your online transaction, you will automatically receive an email confirmation with your digital tickets attached. Make sure to enter your email address correctly with no errors when purchasing to ensure you receive your tickets.

Can I play more than once in the same raffle?  

Yes, you can more than one transaction for each draw, as long as the raffle is still open – you can play wherever and as often as you’d like! If you missed our last raffle, stay put as the next one will open shortly.

Where can I find the winning number and what happens if I win? 

The winning number will be posted on the Foundation’s website within one business day of the raffle closing.

A member of the Foundation will also communicate with you by using the contact information you provided at the point of purchase. If your ticket has the winning number, you can also contact us by email at [email protected] with proof of your ticket.

How much time does the winner have to claim the prize? 

The winner has fourteen (14) business days to claim the prize. The person holding the winning number will be contacted by a representative of the Montreal Canadiens Children’s Foundation as soon as the draw is completed.

Each raffle winner must provide the Montreal Canadiens Children’s Foundation with all information required by provincial gaming regulations. By claiming their prize, the winner gives the Foundation the right to publish their name and amount won. All prizes that remain unclaimed after fourteen (14) business days will revert to the Montreal Canadiens Children’s Foundation.

Where does the other half of the jackpot go? 

Funds raised will benefit the Montreal Canadiens Children’s Foundation in its mission to encourage physical activity and the adoption of a healthy lifestyle among underprivileged youth from 4 to 17 years old.  

What are my chances of winning? 

Chances of winning depend on the total number of tickets sold at the time of the draw.

If I didn’t win in a raffle, is my ticket still valid for the next raffle? 

No, the tickets numbers automatically generated for each raffle held are solely valid for the raffle they were purchased to be a part of, and the date of the draw your purchase corresponds to will be clearly marked on your ticket. Each raffle is independent, and tickets do not carry over to the next one. Furthermore, your ticket numbers are unique and will not be included in any other raffle managed by the Montreal Canadiens Children’s Foundation.

How long should it take to receive my tickets? 

Tickets generally are sent to your email address within 5 minutes of ordering. Various reasons beyond our control, including a high volume of sales, could lead to there being a delay in the reception of your tickets. Make sure to enter your email address correctly with no errors when purchasing to ensure you receive your tickets. and check your spam and junk mail folders. If you still haven’t received your tickets within an hour of the transaction, please email us at [email protected].

I think I misspelled my email address when I purchased my tickets. What do I do? 

If that happens, please reach us at [email protected] with your full contact information. Make sure to include your full name and contact information so that we can track your transaction.

Is the prize taxable and is the purchase of raffle tickets tax-deductible? 

Lottery winnings are not taxable in Quebec. However, no official receipt for income tax purposes will be issued for the purchase of 50/50 tickets, as set out by Canada Revenue Agency, because it provides the purchaser with a chance to win and is therefore not a charitable donation.

Am I able to get a refund? 

All ticket sales are final. There will be no refunds issued to anyone for any reason. All tickets purchased and entered into the draw cannot be refunded, including if ticket purchaser made an error in selecting the number of tickets they wished to purchase.

Can I gift my tickets?

Tickets are non-transferrable. The prize will be awarded to the individual whose name appears as purchasing the ticket.